Who is this training for?

Helpdesk Personnel

Relevant for

iManage Cloud

On premise deployments


Can I get certified?





Following completion of the training you are invited to register for the iManage Certified Helpdesk Analyst certification exam.



Will I get hands on?


This training is around 50% practical - you will gain extensive experience using and administering iManage Work, using the iManage Support Tool, and much more.


After registration, you will receive a voucher code to activate a lab environment. This code is valid for 365 days for activation and will grant access for 20 hours over 14 consecutive days, once activated.


Verify your system will be suitable for our hands on labs at this link: https://imanage.selfpaced.training/precheck


Course Breakdown

Expand sections below for an explanation of module contents.

Part 1 - Desktop Clients


Gain extensive experience in iManage Work desktop clients as a user. This includes: iManage Work 10 Web, iManage Work Desktop for Mac, iManage Work Desktop for Windows and iManage Drive, FileSite and DeskSite.

Part 2 - Administration


Up-skill in system administration with the all new iManage Control Center.

Part 3 - Supporting Users


Learn how to troubleshoot effectively using the iManage Support Tool and how to best liaise with iManage Support.



Register Now

Select below to view training availability or to register for the certification exam.