From a user perspective, gain extensive experience and acquire the knowledge needed to successfully implement the use of iManage Work desktop clients in your organization. Desktop clients include iManage Work 10 Web, iManage Work Desktop for Windows and Mac, iManage Drive for Windows, iManage Work for Microsoft Teams and iManage Share. Classic Clients; FileSite and DeskSite are also covered. Common features such as advanced searching, altering properties, and document journaling provide secure methods for storing, organizing, and managing your files.

Through presentations and hands on labs, the iManage Work Helpdesk Analyst course prepares you with the client side knowledge to assist all users within your organization.

As an administrator of iManage Work, Control Center enables tailoring the iManage Work environment to meet your organization’s needs. Create iManage Work accounts for users and grant privileges based on an individual’s role within your organization. Customize the layout of the iManage Work client interfaces, manage metadata throughout the system, and oversee the actions a user can perform.

Through presentations and hands on labs, the iManage Work Helpdesk Analyst course prepares you to manage and administer an environment that works best for your organization and system users.

Assist users who may be encountering challenges. Using the iManage Support Tool, troubleshoot issues effectively and support users who may have questions. Learn and apply best practices to provide the support your organizational needs to use iManage Work to its full potential.

Through presentations and hands on labs, the iManage Work Helpdesk Analyst course prepares you to provide technical support for your organization both efficiently and effectively.