WHO IS THIS TRAINING FOR?
Helpdesk Personnel supporting iManage Work users
CAN I GET CERTIFIED?
Following completion of the training you are invited to register for the iManage Helpdesk Analyst certification exam.
On passing the exam, you'll be able to claim your iManage Certified Helpdesk Analyst badge. Learn more about badging here.
WILL I GET HANDS ON?
This training is around 50% practical - you will gain extensive experience using and administering iManage Work, using the iManage Support Tool, and much more.
Verify your system will be suitable for our hands on labs at this link: https://imanage.selfpaced.training/precheck
HOW LONG WILL THIS TAKE?
Self paced training is designed to be consumed at your own speed, enabling you to consume content and work on lab exercises on your own schedule. For this course, iManage recommends allowing a minimum of 12 hours to consume all courseware and complete lab exercises.
INCLUDED FOR USEIMANAGE SUBSCRIBERS
useiManage subscribers can utilize one of their self-paced training entitlements to register for this course and certification exam.
For more information on useiManage, visit https://registration.imanage.com/pages/useimanage
Expand sections below for an explanation of module contents.
Part 1 - Desktop Clients
From a user perspective, gain extensive experience and acquire the knowledge needed to successfully implement the use of iManage Work desktop clients in your organization. Desktop clients include iManage Work 10 Web, iManage Work Desktop for Windows and Mac, iManage Drive for Windows, iManage Work for Microsoft Teams and iManage Share. Classic Clients; FileSite and DeskSite are also covered. Common features such as advanced searching, altering properties, and document journaling provide secure methods for storing, organizing, and managing your files.
Through presentations and hands on labs, the iManage Work Helpdesk Analyst course prepares you with the client side knowledge to assist all users within your organization.
Part 2 - Administration
As an administrator of iManage Work, Control Center enables tailoring the iManage Work environment to meet your organization’s needs. Create iManage Work accounts for users and grant privileges based on an individual’s role within your organization. Customize the layout of the iManage Work client interfaces, manage metadata throughout the system, and oversee the actions a user can perform.
Through presentations and hands on labs, the iManage Work Helpdesk Analyst course prepares you to manage and administer an environment that works best for your organization and system users.
Part 3 - Supporting Users
Assist users who may be encountering challenges. Using the iManage Support Tool, troubleshoot issues effectively and support users who may have questions. Learn and apply best practices to provide the support your organizational needs to use iManage Work to its full potential.
Through presentations and hands on labs, the iManage Work Helpdesk Analyst course prepares you to provide technical support for your organization both efficiently and effectively.
Select below to view training availability or to register for the certification exam.