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Who is this training for?
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Who is this training for?
iManage Partner Personnel seeking to upskill in the delivery of Ask iManage by driving adoption, guiding Ask iManage customers through behavioral change, and demonstrating real value beyond just successful deployment.
Can I get certified?
How long will this take?
Self paced training is designed to be consumed at your own speed, enabling you to consume content on your own schedule.
For this course, iManage recommends allowing a minimum of 1 hour to consume all courseware.
Course breakdown
Expand each module below for an explanation of contents
Delivering Ask iManage
Introduction to the Delivering Ask iManage program.
Module 1 - Understanding your role in the Ask iManage Model
Introduces your role in the partner-led model and defines what success looks like - focusing on sustained usage, user confidence, and measurable outcomes rather than just technical implementation.
Module 2 - Running a Structured Ask iManage Engagement
Outlines how to run a structured engagement, starting with customer use cases and following a clear 90-day framework that moves organizations from initial activation to embedded, everyday use.
Module 3 - Using the Ask iManage Enablement Resources
Explores the enablement resources available to support delivery, including toolkits, templates, and use-case materials that can be tailored to suit your customers and delivery style.
Module 4 - Driving Adoption After Go Live
Shifts the focus to post-go live adoption, highlighting how to reinforce new behaviors, identify champions, and use engagement insights to maintain momentum.
Module 5 - Providing Ongoing Support
Explains how to provide effective ongoing support, respond to customer and compliance questions, capture feedback, and recognize when to involve iManage.
Module 6 - Engagement Tracking and Reporting
Covers engagement tracking and reporting, ensuring adoption is measurable, visible, and aligned with long-term customer success.
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This course is available for iManage Partners only. iManage Partner personnel should register using their corporate email address to allow verification.
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