Before attempting to train users, you must first learn how they work. When you analyze these critical adoption factors, it’s easy to convey to users how Work 10 features will improve the way they work. iManage can work with you to perform an analysis in as little as one workday.

The key to successful adoption is to avoid over-training users with features that don’t matter to them. Instead, target the top 5 tasks that are accomplished in each practice group or department. iManage recommends that you deliver live, hands-on, instructor-led introductory training that primarily focuses on these tasks.

The period immediately after go-live is when adoption rates are at risk to decline. It is critical to listen to users’ feedback during this phase, then immediately respond to their concerns with targeted learning events and tools that address their needs.