iManage Certified Helpdesk Analyst (Self Paced)
This course is for IT professionals who administer and troubleshoot iManage Work products. The Helpdesk Analyst role is critical to:
- Resolving user issues
- Answering how-to questions
- Providing front-line user admin
This training prepares you to become an expert in supporting iManage desktop clients and providing front-line user administration. Separate yourself at your organization by becoming a Certified Analyst for the latest iManage software products.
Completion of this training and the corresponding certification exam entitles the certified analyst to engage iManage Support and create tickets for client-side and iMCC issues only. To create tickets or get phone support for server-side issues, an person must possess a current ICSE designation.
Click here to download a detailed outline.